Shipping Rates & Policy

Shipping Rates & Policy

SHIPPING WITHIN MALAYSIA

*Terms & Conditions

  1. Please note that shipping charges are calculated based on weight, dimensions and destination.
  2. If product is in-stock, delivery is within 2 to 5 business days and 14 working days for International delivery which could be subjected to delay due to Customs Clearance and/or by Local Postal Service of recipient’s country.
  3. If due to any unforeseen reasons that any product(s) in a Transaction is not-in-stock, the whole order will be cancelled and refunded. New order is to be submitted for the in-stock product(s).
  4. Request for separate/partial delivery shall not be entertained.
  5. Kindly note should the order/parcel not been accepted or claimed by the customer/consignee or is undeliverable due to error or omission on the part of the customer/consignee or owner or for which no disposition instructions have been provided to 3K Universe Sdn Bhd (shipper) within the 90 days (upon receiving email notification from our end) of its arrival, the order/parcel shall be considered unclaimed/abandoned. 3K Universe Sdn Bhd has the right and shall abandoned the order/parcel and no substitute/refund/re-delivery request shall be entertained. Customer will have to re-submit a fresh new order. Re-delivery request shall NOT be entertained.
  6. In the event that the item(s) or parcel is undelivered and/or unclaimed by the customer from Courier Company and item(s) / parcel is returned to 3K Universe Sdn Bhd, we will cancel and refund the order. Customer will have to re-submit a fresh new order. Re-delivery request shall NOT be entertained.
  7. Orders are shipped on business days only.
  8. Business days exclude public holidays and weekends.
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